Parking and Operations Coordinator

Job Title:

Parking and Operations Coordinator

Department:
Guest Experience

Reports To:

Safety Services Manager

Location:

Onsite, 300 West Broad Street, Columbus, OH, 43215

Employment Classification:
Full-Time

Annual Salary: $40,000-$50,000

The National Veterans Memorial and Museum (NVMM) serves as a national home of honor and remembrance for Veterans of all branches and eras throughout our nation’s history. Unlike a traditional war memorial or military museum, NVMM offers a powerful, personal experience in a narrative journey of individual and collective Veteran stories. Founded in 2018, our mission is To honor all Veterans, elevate their stories, and amplify the power of service for everyone, everywhere.

The Parking and Operations Coordinator ensures parking operations and building support are safe, efficient, and welcoming for Guests, Museum programs, and special events. They are the primary liaison between the NVMM and the contracted parking provider, supporting the daily and event parking operations through planning, coordination, operational monitoring, and continuous improvement. Working closely with Safety Services, Events, Facilities, and Guest Experiences teams, this role delivers smooth arrivals and departures that contribute to a best-in-class Guest experience.

• Parking and Vendor Coordination
  • Serve as the primary point of contact between the NVMM and the contracted parking provider, LAZ Parking.
  • Review and communicate daily and event-specific parking needs with internal teams and the parking partner to ensure appropriate staffing, guest assistance, access control, traffic flow, and signage.
  • Coordinate reserved parking, accessible parking, VIP needs, validations, and special parking instructions.
  • Address parking-related guest concerns professionally and
    ** escalate operational issues through appropriate channels, as needed.**
  • Observe and communicate operational trends, guest experience feedback, and service opportunities related to parking.
  • Champion consistent parking operations that align with Museum service expectations, safety standards, and guest experience goals.
• Event Support and Scheduling
  • Support parking operations across a varied schedule, including daily operations and special events.
  • Participate in pre-event planning and post-event feedback conversations to identify parking needs, arrival patterns, traffic concerns, and guest access considerations.
  • Oversee event parking set up, lot attendance, and breakdown as assigned.
  • Direct safe pedestrian and vehicle movement across parking areas, especially during high-volume events and peak arrival/departure periods.
• Operations Support and Reporting
  • Communicate observed safety concerns promptly to Safety Services and appropriate Museum leadership.
  • Facilitate emergency procedures as needed, primarily directing pedestrians and vehicles during incidents or evacuations.
  • Assist Safety Services with operational support, rule enforcement, and property protection.
  • Maintain accurate operational records and incident notes related to all parking operations.
  • Prepare brief operational summaries or recommendations when requested.

Military Veterans, transitioning service members, and military spouses are encouraged to apply. Military experience (leadership, logistics, operations, communications, security, technical roles) is recognized as equivalent to relevant civilian experience. If your MOS/AFSC/Rating aligns with this role, we invite you to apply even if you do not meet every listed qualification.

• High school diploma or equivalent.
• Strong interpersonal and communication skills, always maintaining clear and professional communications.
• Demonstrated problem-solving and conflict-resolution skills with a people-first approach.
• Established emotional intelligence remaining calm and exercising sound judgment in a fast-paced, public-facing environment.
• Excellent organizational skills, managing multiple priorities and adapting to changing needs.
• Basic proficiency with Microsoft Office or similar, scheduling tools, and incident documentation.

• Experience in parking operations, small and large events,…