Lead Management Specialist

LEAD MANAGEMENT SPECIALISTPay: $21-$24/hrJOB DESCRIPTION The Lead Management Specialist is the first point of contact when an inquiry is submitted. They are the bridge between initial lead interest and the Leasing team. Their focus will be ensuring no opportunity is missed—managing lead handoffs, maximizing conversion potential, and setting the tone for a seamless leasing experience.

This role requires exceptional communication skills, tech confidence, and a performance-driven mindset. The ideal candidate is organized, proactive, and thrives in a fast-paced environment. You’ll be the first voice and impression of Thrive’s brand for many future residents, using digital tools to guide them through our leasing experience.

REPORTS TO:

Community Leasing Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIESLead Management Respond to all leads (web inquiries, ILS platforms, email, chat, and phone calls) within 10 minutes during core hours (9:00 a.m. – 6:00 p.m., Monday–Friday)
Qualify prospects and schedule tour at properties that best fit their needs

Build tailored follow-up cadences using phone, text, and email to move leads through the leasing funnel

Accurately log and update lead activity, touchpoints, and follow-up plan in CRMSchedule tours in accordance with Leasing Specialist/on-site team calendars

Collaboration and Communication Collaborate with leasing specialists and on-site leasing teams to execute high-quality warm handoffs and support tour readiness

Participate in marketing content discussions to provide prospect feedback and surface frequently asked questions

SKILLS, EDUCATION AND EXPERIENCE Minimum two years of experience in leasing, customer service, sales, or digital communication roles

Excellent written and verbal communication skills; must be comfortable engaging prospects across multiple digital channels

Ability to build rapport through phone and email quickly and confidently

Strong organizational skills and the ability to manage multiple conversations and priorities simultaneously

Demonstrated comfort and discipline in using CRM platforms (Entrata, Elise

AI or equivalent)
Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint)
Experience navigating digital lead platforms and customer communication tools

Self-starter mindset with the ability to work independently

BENEFITS Full-time, on-site work, bi-weekly pay schedule

Benefits include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.
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