Customer Service Advocate - Bilingual Spanish

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive‑finance company offering a broad variety of products tailored for the BMW, MINI and Rolls‑Royce customers. Be a part of our exciting growth by expressing an interest in our Customer Service Advocate – Bilingual position located in Columbus, OH.

• You will provide a premium customer experience to consumers during the different stages of their financial services contract while being compliant, accurate and efficient in support of Average Handle Time and goals established.
• You will address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer.
• Interactions with customers could include making a payment, updating contact information, web site assistance, promoting Easy Pay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle.
• To assist customers with various account maintenance tasks, you will engage cross‑functionally with departments such as Collections and Lease Loyalty.
• Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, Easy Pay, web site utilization and any other related self‑service initiatives.

• Multitask and learn several computer programs, using multiple computer screens.
• Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures.
• Fully document the customer contact using the system tools available to maintain a complete customer contact history.
• Have a thorough understanding of how contracts work, including:
  • Transaction history
  • Contract types
  • Interest accruals
  • Lease/Loan Maturity
  • Credit Reporting
  • Title & Registration

• High school diploma or GED
• 6‑12 months customer service or financial services industry experience
• Bilingual in English and Spanish (writing and speaking)
  • Preferences:
  • Bachelor's degree
  • 6‑12 months early stage (0‑29 days past due) collections experience
  • 6‑12 months automotive industry experience

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation is not available for this position. This is a hybrid role that requires regular attendance in the office. Your shifts will vary between the hours of 9 AM – 9 PM on Monday – Thursday and 9 AM – 6 PM on Friday. Some evenings throughout the week will be required. During the initial training period, you will be working onsite with your colleagues, trainer, and management team.

The pay for this role is: $43,680.00 with opportunities to earn additional incentives. The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full‑time work schedule. This statement is in accordance with state and local pay disclosure requirements.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre‑employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and…