Wellness Guide

Panacea Luxury Spa Boutique

Wellness Guide Job Description

At Panacea Luxury Spa Boutique, the cornerstone of the beautiful Quarry Trails health & wellness development park, we are growing fast and are looking to expand our Wellness Guide team!

As you enter the spa, you’ll immediately realize there is no other spa like this in Columbus…or even in this region of the country! The deep plums and forest greens welcome you into the space, with a state of peace and tranquility. Our all-natural approach to health and wellness, through our therapeutic-grade services and uniquely curated product lines, leaves our clients feeling relaxed, restored, rejuvenated, and begging for their next appointment.

For once, you will be excited to come to work every day, and we can’t wait to meet you!

During the wellness journey, clients enjoy stunning lake views, a rooftop patio & cocktail bar, and full luxury spa amenities, which include Himalayan salt saunas, eucalyptus steam rooms, cold plunge and hydrotherapy pools, and so much more! But what really makes Panacea Luxury Spa Boutique so incredible is the specialization in Oncology Therapeutics. If you have been looking for a career where you can really make a difference, Panacea Luxury Spa Boutique is the place for you!

Come be a part of something truly special! If you are someone who loves helping people, is willing to learn and grow, and has always wanted to work in the beautiful environment of a spa, you are going to want to be a part of this amazing place. We are looking for team players with positive attitudes, who are reliable, hard‑working, passionate about making a difference, goal driven, and great at communicating, and able to maintain a well‑groomed, professional appearance along with an organized and neat workspace.

Excellent customer service and interpersonal skills are a must, as exceptional client service is what we do, with no compromises and no exceptions!

• We prefer candidates who have at least a high school diploma and are of age 21 or older, but we will consider some high school/college applicants for this position.
• Customer service experience preferred, but not required.
• Reliable, dependable, and able to work 8‑hour shifts.
• Able to work in a busy environment that requires you to be on your feet for the duration of your shift.
• Able to lift up to 20 lbs.
• Available to work at least one Saturday and/or Sunday shift per week, as the schedule demands.
• Be excited and willing to learn new techniques through paid training.
• Adaptable to learning/performing multiple roles in reception, retail, and concierge services.
• Team player with a positive attitude.
• Reliable, punctual and personable.

• If an opener, shifts begin at 7:45 (9:45 on Sundays); you must arrive 10‑15 minutes prior.
• If a closer, you must stay after closing to complete all necessary closing duties (we close at 8PM on M, W, Th, and 5PM on T and Su; and 6PM on Sa).
• Read over the appointments for the day and set up for any special client needs/requests.
• Confirm appointments with clients as needed.
• Turn on/off all equipment at the beginning/end of day, if you are an opener/closer (pools, saunas, steam rooms, slipper warmers, music, iPads, lights, etc.).
• Maintain a clean workspace at all times.
• Prepare/close down water, teas, and snack stations (if opener/closer). Stock throughout day.
• Clean and arrange retail spaces.
• Prepare retail gift baskets as part of the client shopping experience.
• Maintain clean and professional uniform and appearance.
• Check guests in and out.
• Schedule and rebook appointments.
• Up‑sell, cross‑sell, and pre‑sell services and products.
• Assist with laundry, cleaning, and upkeep of treatment rooms and common/amenity areas.
• Provide tours of the spa and offer/make/serve beverages.
• Restock beverages and retail space as needed.
• Communicate spa promotions with guests.
• Stay up to date on policies and procedures.
• Delegate job responsibilities to idle team members, when help is needed.
• Assist Spa Manager in other duties as needed.

• Competitive hourly pay, plus commissions & gratuities*
• W2 Employee
• Health benefits*
• 401(k) Opportunities*
• Paid in‑house…