Ticket Line Centralization Manager

Job Summary

The Ticket Line Centralization Manager provides oversight and management of the daily ticket-line function for the organization.

• Leads and develops the ticket-line services team, providing support to all locations.
• Standardizes and oversees the ticket-line process across the organization.
• Ensures all service reports derived from Ticket-line are current and accurate.
• Confirms payments are collected for all service tickets.
• Resolves escalated issues raised by team and collaborates with other departments as needed.
• Provides leadership, training and coaching to ensure optimal performance of the ticket-line services team.
• Promptly addresses performance issues.
• Provides regular performance updates to senior management.
• Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times.
• Ensures team promptly completes all required training.
• Continually searches for ways to improve process and operations.
• Follows all company policies and procedures, including but not limited to safety.
• Other duties as assigned.

• High School Diploma or GED.
• 4+ years billing, A/R or related accounting experience.
• Fast, accurate data entry or keyboarding skills.
• Computer competency required, including a minimum of 3+ years experience Microsoft Excel, Word, and Outlook.
• Must be able to communicate in English effectively, both verbally and in writing.
• Ability to work overtime with little notice; weekend hours may occasionally be required.

• HVAC industry or construction experience.
• 3+ years accounting assistant experience.
• Basic accounting knowledge.

• Customer service mindset.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Able to work in a fast-paced environment.
• Strong organizational skills, attention to detail and the ability to multi-task.
• Willingness to learn and be a part of a team.
• Positive attitude and a team player.
• Ability to build positive relationships with customers, both internal and external.
• Willingness and ability to work collaboratively with all levels of the organization.
• Safety mindset and acceptance of a safety culture.

• Open office environment.
• Fast-paced environment.

• Must be able to lift/move up to 10 pounds frequently.
• Must be able to adhere to long periods of standing, walking or sitting.
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.