Customer Service​/HelpDesk Associate, Summer Seasonal

Company Description

We Ship It is your one-stop destination for mailbox rentals and comprehensive shipping services. Located in Columbus, OH, we cater to both personal and business needs with solutions like private mailbox rentals, notary services, U‑Haul truck rentals, and shipping through USPS, UPS, and Fed Ex. Our pack-and-ship services ensure safe delivery of your packages, with additional services such as document shredding and faxing to add convenience.

Experience exceptional service and efficiency with We Ship It.

We are seeking an Associate for a full-time, on-site role based in Columbus, OH. The Associate will provide top-quality customer service by assisting clients with shipping options, mailbox management, and other offered services. Daily responsibilities include handling shipping transactions, coordinating U‑Haul rentals, supporting notary services, managing package inventory, and ensuring the overall organization of the workspace. The role also involves engaging with customers directly to address their needs and delivering a positive experience.

• Customer service skills, including friendliness, attentiveness, and effective communication
• Familiarity with shipping processes and services like USPS, UPS, and Fed Ex
• Organizational skills and attention to detail when managing package inventory and mailbox tasks
• Basic knowledge of office equipment, such as fax machines and shredders
• Experience with U‑Haul truck rental processes is a plus
• Ability to work independently and collaboratively in a team setting
• High school diploma or equivalent required; additional relevant certifications are a plus
• A positive and professional attitude, with a problem‑solving mindset