Information Desk Specialist - Patient Relations​/Info Desk

Overview

The Information Desk Clerk works under the supervision of the Manager of Patient & Family Relations, and is responsible for greeting visitors, responding to their inquiries/problems and directing them to requested locations; issuing visitor badges; responding to phone inquiries; working with volunteers; communicating with nursing floor supervisors for special patient directions; orient new staff and volunteers.

Schedule:

Part‑time, Monday‑Friday (4:00pm‑9:30pm)

Location:

Central Campus

• High school diploma and two years experience in a customer service setting. Must possess general office skills in order to maintain logs, utilize computer terminal and effectively direct visitors and volunteers.
• Requires good listening and excellent interpersonal skills in order to effectively greet and assist visitors and respond to their needs in a pleasant and friendly manner.
• Requires ability to prioritize duties regarding patients?, parents? and visitors? needs and maintain traffic flow in the lobby area.
• Demonstrates attention to detail and has good teamwork skills.
• Knowledge of standard office equipment and medical terminology.
• Ability to type 35 words per minute.
• Orientation time requires six months experience in order to learn department procedures and become familiar with hospital personnel to efficiently forward calls and answer routine hospital questions.
• Ability to handle stressful situations while remaining composed.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.
• The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.