Visitor Services Associate

Status: Part time, permanent

Compensation: $15.00/hr

Benefits: Paid vacation/sick/holidays, public pension (OPERS), 403b & deferred compensation programs; free membership for Ohio History Connection

Location: Ohio History Center & Ohio Village, Columbus, OH

Visitor Services Associates support the visitor service experience at the Ohio History Center and Ohio Village, directed by the Visitor Services Manager and the Visitor Services Lead. They ensure daily accuracy in transactions, deposits, data, and service, providing a superior, welcoming experience for all visitors.

• Provide superior service in every interaction through reflective and active listening, addressing customer needs, and presenting a professional image for the Ohio History Connection.
• Facilitate general, group, and membership admissions transactions.
• Demonstrate knowledge of all Ohio History Connection activities and products, including admission policies, onsite way finding, and information about exhibitions, events, public programs, and membership benefits, communicating this clearly to visitors and event rental clients.
• Support retail operations, including daily management of the point-of-sale system and coordination with the Retail Coordinator for merchandising, pricing, and inventory.
• Answer incoming telephone calls to the general information line, transferring calls appropriately and fulfilling requests and orders.
• Research and resolve non‑complex complaints to ensure customer retention and satisfaction.
• Maintain the appearance, upkeep, and cleanliness of public Visitor Services spaces and collateral.
• Support daily operations as directed.
• Support end‑of‑day deposit process for all admissions and retail sales.

High school diploma or equivalent plus one to three years of work experience.

• Comfortable communicating with staff and the public.
• Excellent customer service skills.
• Proficiency in various office software suites and virtual platforms, including Microsoft 365; database/CRM or point‑of‑sale experience desirable.
• Basic money‑handling skills.

• Locate and use resources to get things done, using resources effectively and efficiently, and arranging information in a useful manner.
• Assume accountability of role and responsibilities; anticipate the needs of others.
• Process information consistently, while displaying adaptability when necessary.
• Carry out duties assigned by supervisor and make reasonable decisions with minimal supervision.
• Commitment to equity and access.

Ohio History Connection is an equal opportunity employer.

All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children’s Act. Additionally, prospective employees will also submit to a drug test. Background check and drug test results are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures.