Customer Service Representative
Job in
Columbus, Franklin County, Ohio, 43216, USA
Listed on 2026-06-27
Listing for:
ASC Engineered Solutions, LLC
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Department:
Customer Service
Employment Type:
Full Time
Location:
Columbus, OH
Description
The Customer Service Representative provides effective customer service for all internal and external customers.
Key Responsibilities
* Responsible for communicating with customers via phone, email, fax, etc.
* Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
* Processes customer orders, changes, and returns
* Resolves customer complaints by investigating problems, developing solutions, and making recommendations
* Works closely with the Operations Supervisor as directed
* Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
* Provides timely feedback regarding service failures or customer concerns
* Works closely with Sales Representatives on quotes, status of orders etc.
* Promotes a safe workplace
* Performs other duties as directed
Skills, Knowledge & Expertise
* Strong communication and interpersonal skills
* Outstanding customer service skills
* Excellent time management ability
* Ability to handle adversity and conflict with successful outcomes
* Outstanding attention to detail and accuracy
* Possesses strong commitment to team environment while working well with others
* Works systematically and logically to resolve problems
* Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
* Knowledge of technical details of the company product
* Proficient in computer data entry
* Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
* 2+ years of Customer Service experience in the manufacturing or construction industry
* Microsoft D365 Experience Preferred
Job Benefits
* Medical, Dental, and FSA are available 30 days following your start date
* 401k with company match is available after 90 days of employment
* Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
* 2 weeks of vacation after 6 months of employment
* 10 paid holidays - including your birthday!
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