Bilingual Patient Care Representative

Bilingual Patient Care Representative- $19-21/hour, M-F Schedule

Description

If you are a dedicated and compassionate individual eager to make a meaningful contribution to patient care, we encourage you to apply for the Customer Service Representative role in our thriving call center. Join our team and contribute to improving healthcare experiences for our patients.

• Call Handling:
  Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75+.
• Issue Triage:
  Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed.
• Feedback Collection:
  Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement.
• Problem Solving:
  Understand patients’ needs, clarify information, conduct research, and present solutions or alternatives to ensure their satisfaction.
• Customer Engagement:
  Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences.
• Documentation:
  Maintain detailed and comprehensive records of all customer interactions for future reference.

• Bilingual in English and Spanish Required
• Track record of excelling in a call center environment with outstanding performance metrics.
• Strong problem-solving skills with an emphasis on process improvement.
• Preferred Pharmacy Technician certification; support provided for obtaining this certification.

• High School Diploma or equivalent
• Previous experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).

• A highly rewarding position addressing real-world challenges for individuals relying on affordable medication access.
• Generous vacation package.
• Comprehensive healthcare benefits offered by Gifthealth.
• Option for hybrid work is available for Full-Time employees once specific metrics are accomplished.

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.