Public Inquiries Assistant

Position

Public Inquiries Assistant 1 – Consumer (260004QM)

Attorney General

United States of America – Ohio – Franklin County – Columbus

$22.79 per hour – $26.79 per hour

Full-time

Work Hours:

Monday – Friday, 8:00 AM – 5:00 PM

Clerical & Data Entry

Technical

Skills:

Clerical & Data Entry

Professional

Skills:

Customer Focus, Listening, Time Management, Verbal Communication, Confidentiality

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws.

In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

The Ohio Attorney General's Office is currently seeking a candidate for a Public Inquiries Assistant position in the Consumer Section. The position will work a hybrid in-person/remote schedule, with possible changes based on training and operational needs. The headquarters location is Columbus, Ohio. The Public Inquiries Assistant provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries.

• Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public).
• Provides assistance and information to individuals to answer questions and/or resolve problems and/or complaints.
• Accurately summarizes the constituent's inquiry or request.
• Assists in resolving problems, questions or complaints.
• Accurately completes forms on internal and external forms and databases using a variety of software.
• Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints.
• Provides general guidance, advice, resources and referrals.
• Conducts follow up contact to ensure resolution of situation if necessary.
• Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in-person contacts and actions.
• Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry.
• Performs other related clerical duties (e.g., files, copies, scans, types correspondence).

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Minimum: 1 course or 3 months experience in use of multi-line telephone system; 1 course or 3 months experience in use of personal computer; 3 months training or 3 months experience in customer service. Or equivalent of Minimum Class Qualifications For Employment noted above.

• Typing skills of at least 40 words per minute.
• Bilingual in Spanish a plus.

Clerical and data entry, confidentiality, customer focus, listening, time management, and verbal communication.

• Criminal history
• Driving record
• Taxes
• Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media (Facebook, Linked In, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.