Call Center Representative/Guest Services Associate
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-03
Listing for:
KENNETHS HAIR SALON & DAY SPAS, INC
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Position: Call Center Representative / Guest Services Associate
Location: Columbus, OH
Job : 421
# of Openings: 1
We are seeking a friendly, professional, and customer-focused Call Center Representative / Guest Services Associate to join our team. In this role, you'll serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence. This is an on-site position.
Schedule Requirements- 20-25 hours per week
- Shifts needed: 2pm-7pm weekdays (3-4 weekdays required)
- Up to 3 Saturdays per month with availability from 7:30 AM and 3:00 PM
- Answer incoming calls and respond to guest inquiries professionally and efficiently
- Schedule, modify, and confirm appointments
- Respond to customer emails and other communications
- Investigate and resolve guest concerns and feedback
- Provide information regarding services, products, and promotions
- Maintain accurate records and appointment information
- Deliver exceptional customer service with every interaction
- Utilize multiple systems and software platforms while managing guest needs
- Strong customer service and communication skills with a focus on guest experience and satisfaction
- Professional telephone and email etiquette
- Excellent problem-solving abilities
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable learning and using new software programs
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Employee Assistance Program
- Professional Development and Continuing Education Opportunities
- Generous Employee Discounts on Services and Products
- Flexible Scheduling
- Paid Time Off
- Life Insurance
- Accident and Critical Illness Coverage
- Short-Term Disability Insurance
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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