Passenger Service Lead

Airport Terminal Services  -  - Responsibilities:
Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams).;
Delegate passenger service duties in your assigned area (either a gate or ticket counter).;
Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed.;
Maintain gate security to ensure only properly ticketed passengers access the jetway.;
Be responsible for conducting on-the-job training and coaching for new team members.