Collections Specialist

Collections Specialist

Client in the Columbus-area is seeking a Collections Specialist to assist with member account follow-up, customer outreach, and resolution of outstanding membership balances while providing top-notch customer service to members. Salary is $41-$43k, DOE

• Well-established membership-based organization serving businesses throughout the region
• Collaborative, team-oriented culture with a strong customer service focus
• Professional office environment with structured processes and established procedures
• Organization values communication, relationship building, and teamwork
• Great opportunity to gain experience in a highly visible role while making a direct impact on member retention and engagement as the Collections Specialist

• The Collections Specialist will review member accounts and conduct outreach regarding outstanding membership dues through phone and email communications
• The Collections Specialist will follow established scripts and procedures to provide excellent customer service while resolving account concerns
• Research account discrepancies and partner with internal teams to identify and resolve issues impacting payment status
• Document account activity and maintain accurate records within company systems

• Must have previous customer service and strong administrative experience
• Must be comfortable using computer systems, phones, and multiple software applications
• Previous collections experience is a plus, not a requirement