A&P Service Representative

Responsibilities

• Support customers in integrating Business aircraft into their operations, ensuring safety, efficiency, and cost‑effectiveness.
• Provide strong troubleshooting support to help resolve technical and operational aircraft issues effectively.
• Prioritize and escalated technical or operational concerns within both the customer’s organization and Bombardier as required.
• Deliver informal training and share technical, operational, and logistical knowledge related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to improve customer procedures and overall aircraft operations.
• Encourage adoption of recommended actions to enhance product performance and customer satisfaction.
• Share Airworthiness Directives (ADs), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational improvements.
• Deliver reports in accordance with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Effectively navigate and utilise internal customer support and in‑service processes.
• Identify and escalate recurring fleet issues to Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as required to support complex troubleshooting or customer requests.

• Minimum 5 years of aviation maintenance experience.
• At least 2 years of experience working on Business aircraft, including:
• Global 5000 / 6000
• Global 7500
• Challenger 300 / 350
• Challenger 605 / 650
• Strong aircraft troubleshooting and fault‑finding skills.
• Proficiency with computer applications, including Microsoft Office, databases, email, and web‑based systems.
• Strong interpersonal skills with the ability to work effectively with customers, internal teams, and regulatory agencies.
• Ability to write professional reports and correspondence.
• Willingness and ability to travel as required.
• FAA Airframe & Powerplant (A&P) License preferred.
• Self‑motivated with a proactive, problem‑solving mindset.