Customer Service Representative

Job Type: Full-Time | Monday – Friday, 9:00 AM – 5:00 PM

Paid Time Off, and paid holidays.

PROOF wallets is one of the fastest-growing wallet brands in America. We’re known for high-quality products and for offering the best customer service in the industry. We believe in doing right by people, and our customer service team is critical to that mission.

We’re hiring a Customer Service Representative for our Columbus, Ohio headquarters. We are looking for a professional, dependable individual committed to creating an exceptional customer experience that reflects PROOF's values.

• Promptly and professionally handle a minimum of 100 customer interactions (phone calls and emails) daily.
• Represent our brand with integrity and care in every interaction.
• Resolve customer concerns with empathy and clear communication.
• Manage order routing, updates, and adjustments.
• Coordinate with internal teams to fulfill time-sensitive customer needs.

• Previous customer service experience required (Experience with Richpanel, Shopify, and Ship Hero preferred).
• 3+ years of customer service experience required; 1 year of E-commerce experience preferred.
• Strong communication and problem-solving skills.
• Detail-oriented, organized, and proficient with basic computer tools.
• Must be able to work in person at our Columbus, OH facility.

Apply today to join a team that puts people first. PROOF offers a unique, high-performance work environment, and we are extremely selective about the talent we bring on board.