Account Specialist II- Chase Military Services

Overview

Bring your customer-first mindset to work that directly supports people who serve. You’ll help customers find clear answers and practical solutions while meeting important regulatory requirements. You’ll build confidence across multiple tools and channels, with coaching and a team that supports your growth. If you’re energized by problem-solving and meaningful conversations, this role is for you.

• Navigate multiple technologies while staying engaged with customers
• Exhibit strong problem-solving skills
• Maintain accuracy and attention to detail
• Apply critical thinking and exercise independent judgment
• Abide by all applicable regulatory and department practices and procedures
• Demonstrate strong customer focus and engage in detailed conversations
• Treat customers with respect and demonstrate sensitivity and compassion in difficult situations
• Exhibit personal excellence, including punctuality, integrity, and accountability
• Work independently and collaboratively in a team environment

• High School diploma/GED required
• Willingness to work in an environment that requires 100% phone-based customer interaction
• Minimum of one year of customer interaction or customer support experience, either by phone or face-to-face
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

• Experience supporting more than one CCB Operations Function/Line of Business

• Candidates must be willing to work schedules during Monday thru Friday from 8:00am to 5:30pm.
• This role is hybrid and is located in Columbus, OH only. It does not offer relocation assistance or immigration sponsorship.
• This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.