Account Specialist II- Chase Military Services

Account Specialist II – Military Services

Bring your customer‑first mindset to work that directly supports people who serve. You will help customers find clear answers and practical solutions while meeting important regulatory requirements. You will build confidence across multiple tools and channels, with coaching and a team that supports your growth. If you are energized by problem‑solving and meaningful conversations, this role is for you.

• Navigate multiple technologies while staying engaged with customers
• Exhibit strong problem‑solving skills
• Maintain accuracy and attention to detail
• Apply critical thinking and exercise independent judgment
• Abide by all applicable regulatory and department practices and procedures
• Demonstrate strong customer focus and engage in detailed conversations
• Treat customers with respect and demonstrate sensitivity and compassion in difficult situations
• Exhibit personal excellence, including punctuality, integrity, and accountability
• Work independently and collaboratively in a team environment

• High School diploma/GED required
• Willingness to work in an environment that requires 100% phone‑based customer interaction
• Minimum of one year of customer interaction or customer support experience, either by phone or face‑to‑face
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and navigating a Windows‑based environment

• Experience supporting more than one CCB Operations Function/Line of Business

• Candidates must be willing to work schedules during Monday through Friday from 8:00 am to 5:30 pm.
• This role is hybrid and is located in Columbus, OH only. It does not offer relocation assistance or immigration sponsorship.
• This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded for individual achievements. We also provide comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We recognize that our people are our strength and that diverse talents directly contribute to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, or disability. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.