Customer Service Assistant ; PN

Job Description

Customer Service Assistant 2 (PN: ) (260004UX)

Workers' Compensation

Sierra Dent - HCM Sr. Analyst:
Sierra.

D.1o.gov

Jul 17, 2026, 3:59:00 AM

William Green Building 30 West Spring Street Columbus

United States of America-OHIO-Franklin County-Columbus

United States of America-OHIO-Franklin County-Columbus

$23.65/hr.

Full-time

Work Hours : 8:00am to 5:00pm

Union : OCSEA

Customer Service

Technical Skills :
Customer Service

Professional Skills :
Attention to Detail, Customer Focus, Teamwork

With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.

Our Vision:
To transform BWC into an agile organization driven by customer success.

Our Mission:
To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values:
One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

• Processes and verifies provider enrollment and certification applications in the BWC Provider System PEACH in compliance with BWC laws, rules, and operational policies.
• Contacts providers, MCOs, and staff to resolve enrollment issues and obtain required documentation.
• Maintains and verifies provider applications, documentation, and status updates using the BWC Provider System PEACH, the imaged enrollment record (UDS), and the internet.
• Manages Provider Enrollment intake queues (fax, email, and mail), performs completeness reviews, assigns documents per policy, and processes record updates and returned mail.
• Supports unit operations by maintaining worklists, performance and QA standards, handling inquiries, special projects and system testing as assigned, utilizing all related BWC systems to perform work accurately.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

9 months training or 9 months experience in office practices & procedures; 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people; 9 months training or 9 months experience in typing, keyboarding, data entry or word processing; 9 months training or 9 months experience in operation of personal computer; or equivalent of Minimum Qualifications for Employment noted above.

Job

Skills:

Customer Service

Knowledge of: office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;
* typing/keyboarding.

Skill in: operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);
* operation of personal computer or computer terminal.

Ability to: apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; handle routine & non-routine inquiries, requests, complaints &/or transactions received in writing &/or by telephone, teletype, e-mail, in-person contacts &/or by other means of communication with variety of internal & external customers, some of whom may be irate;

collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.

The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.

The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable…