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Senior Customer Success Manager — Onboarding & Growth; SaaS

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Virtustant
Full Time position
Listed on 2026-07-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: Senior Customer Success Manager — Onboarding & Growth (SaaS)

Virtustant is seeking an experienced Customer Success Manager to build strong, long-term relationships with B2B customers and ensure maximum value from the platform. The role focuses on onboarding, retention, adoption, and ongoing customer satisfaction within a SaaS environment.

The ideal candidate is customer-centric, proactive, and skilled at managing accounts across the lifecycle, with strong communication and analytical capabilities.

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Position Requirements
10+ Years work experience
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