Escalations Lead, Customer Service & Help Desk
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-30
Listing for:
Sharecare
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Sharecare is seeking a Customer Service – Escalations team member in Columbus, Ohio. In this role, you will handle escalated member concerns and provide Help Desk support for the Customer Service Team. The ideal candidate should possess at least 2 years of call center or customer service experience and have strong analytical and technical skills.
Your ability to work independently and collaboratively in a team is essential as you assist with improving team performance and resolving customer issues. We promote an environment committed to diversity and inclusivity.
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