Customer Experience Representative
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-02
Listing for:
Comcast Corporation
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, Call Center / Support
Job Description & How to Apply Below
To enhance customer satisfaction, the full-time Customer Experience Representative in Retention Services will manage customer inquiries and retention efforts remotely, focusing on building relationships and resolving issues to minimize service cancellations.
Key responsibilities:- Retain customers by identifying satisfaction levels and reasons for service cancellations
- Build consultative relationships with customers to understand their needs and resolve issues effectively
- Communicate transparently and provide accurate information regarding products and services
- High School Diploma or GED
- 0-2 years of relevant work experience
- Ability to work in a fast-paced, dynamic environment
- Familiarity with technology and multiple customer service tools
- Availability to work nights, weekends, and variable schedules as needed
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