Weekend Customer Advocate

Responsibilities

• Answer customers’ questions via phone calls, online chats, and emails.
• Help customers place orders and fix their problems.
• Organize bulk orders for holiday gifts and events.
• Build relationships with customers and provide world‑class service.

• Must be relentlessly upbeat and intelligent.
• Excellent communication skills in a professional manner.
• Ability to take bulk orders for gifts and events.
• Become an expert in Jeni’s products and policies.
• Knowledgeable in flavor suggestions, order tracking, shipping policies, and allergen information.

Demonstrates expertise in customer service by effectively answering inquiries, managing bulk orders, and providing detailed product knowledge. Excels in communication and relationship‑building to ensure a positive customer experience.