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CSR I: Community Programs Call Center Specialist
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-03
Listing for:
Impact Community Action
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
IMPACT Community Action seeks a Customer Service Representative I to assist customers by phone, email, or chat, providing program information and referrals in a call center setting. You will input data, verify eligibility, and support clients with HEAP, CSBG, PIPP+, and related programs.
The role emphasizes accurate documentation, adherence to program rules, and delivering compassionate service while meeting productivity targets.
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