Customer Service Specialist

NUCOAT is growing, and we're looking for a detail-oriented, proactive Customer Service Specialist who excels at delivering an exceptional customer experience in a fast-paced manufacturing environment. This role is the connective thread between our customers and our internal teams — ensuring every order, request, and interaction is handled with accuracy, professionalism, and care.

• Serve as the primary point of contact for customer calls, emails, and inquiries.
• Provide clear, timely updates on orders, lead times, product information, and technical needs.
• Build strong customer relationships through responsive and solution-focused communication.

• Enter and maintain customer orders in the MRP system with a high level of accuracy.
• Review order details for completeness and ensure all requirements are clearly captured.
• Track orders through fulfillment and proactively communicate any changes or delays.

• Act as a liaison between customers and internal teams (production, logistics, sales, technical support).
• Follow up internally to ensure customer issues are resolved quickly and thoroughly.
• Support the Customer Experience team in identifying trends, gaps, and opportunities for improvement.

• Help ensure every touchpoint — from order entry to post-delivery — reflects NUCOAT’s quality standards.
• Support continuous improvement initiatives in service, communication, and process flow.

• Experience in customer service, order entry, inside sales, or operations support (manufacturing experience preferred).
• Familiarity with MRP or ERP systems (willing to train the right candidate).
• Strong attention to detail and excellent organizational skills.
• Professional communication and the ability to handle customer issues with empathy and confidence.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

• Growing company with strong market momentum
• Supportive team environment with opportunities to learn and grow
• A role where your work directly impacts customer satisfaction and company success