Customer Success Manager

Customer Success Manager

Customer Success & Account Management

$26.44-$27.40 per hour

Monday-Friday, 8:00am-5:00pm

Columbus, Ohio

Temp-to-Hire

• Competitive hourly pay with bonus opportunities
• Choice of three health insurance plans plus dental, vision, life, AD&D, short-term disability, and long-term disability coverage
• 401(k) with a 4% company match
• Paid time off and company-paid holidays
• Opportunity to join a fast-growing organization focused on innovation and operational excellence
• Work alongside an entrepreneurial team with opportunities to influence processes and support company growth
• Free onsite parking

• Serve as the primary point of contact for an assigned portfolio of customers, providing training, account support, and exceptional customer service
• Monitor daily compliance and partner with customer teams to ensure processes, procedures, and best practices are consistently followed
• Support onboarding and implementation of new customer accounts while ensuring a seamless transition and successful adoption of company programs
• Track portfolio performance, key metrics, and financial trends while assisting with forecasting and reporting activities
• Provide ongoing training and coaching to customer teams to improve program participation and overall performance
• Partner with internal teams to support strategic initiatives, operational improvements, and the continued growth of customer success programs

• Previous experience in customer success, account management, customer service, property management, or a related client-facing role preferred
• Excellent communication and interpersonal skills with a friendly, professional, and positive approach
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities
• Ability to quickly learn new systems, adapt to changing priorities, and solve problems proactively
• Customer-focused mindset with a passion for building strong relationships and delivering exceptional service
• Experience managing multiple accounts, projects, or customer relationships is a plus

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