Customer Experience Specialist in Columbus, Ohio

Customer Experience Specialist

Corporate Retail
- Consumer Packaged Goods

$22.00 per hour

Monday-Friday, 8:00am-5:00pm

Columbus, Ohio (Onsite)

Contract
- Open-ended, with potential to convert to hire

Why You'll Love This Job:

• Open-ended contract with a real possibility of converting to permanent hire for the right person
• Perfect for a motivated recent grad ready to hit the ground running in a supportive, team-oriented environment
• Work directly with a growing Columbus-area CPG manufacturer that supplies big box retailers, e-commerce platforms, and direct-to-consumer channels
• Variety in your day - you'll work across multiple order channels and interact with both internal teams and external partners

What You'll Do:

• Enter and process customer orders accurately and on time across multiple channels - big box retail, e-commerce, and direct-to-consumer
• Process internal sample order requests submitted by the commercial and sales teams for business development and promotional events
• Review orders for accuracy - verifying product codes, quantities, pricing, and shipping information before processing
• Coordinate with internal teams (sales, warehouse, logistics) to confirm order details and resolve discrepancies
• Track order status and provide timely updates to relevant stakeholders
• Maintain organized records of orders, sample requests, and related documentation
• Respond to routine customer inquiries related to order status as needed
• Support month-end and period-end order reporting and reconciliation tasks
• Assist with other administrative tasks within the customer service department as assigned

What We're Looking For:

• Strong attention to detail and data entry accuracy - order precision is critical in this role
• 1+ years of experience in customer service, order entry, or administrative support; CPG or manufacturing experience is a plus
• Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or order management systems such as SAP, Net Suite, or Oracle preferred
• Excellent organizational and time management skills - able to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills; comfortable working both independently and collaboratively
• High School Diploma or equivalent required; some college coursework preferred