Bilingual Customer Service Advocate - Spanish

Bilingual Customer Service Advocate
- Spanish

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customers.

Be a part of our exciting growth by expressing an interest in our Customer Service Advocate
- Bilingual position located in Columbus, OH.

As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services contract.

To assist customers with various account maintenance tasks, you will engage cross-functionally with departments such as Collections and Lease Loyalty. Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, Easy Pay, web site utilization and any other related self-service initiatives.

To be successful in this role, you will be trained on and expected to:
Multitask and learn several computer programs, using multiple computer screens. Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures. Fully document the customer contact using the system tools available to maintain a complete customer contact history. Have a thorough understanding of how contracts work, including:
Transaction history Contract types Interest accruals Lease/Loan Maturity Credit Reporting Title & Registration.

High school diploma or GED 6-12 months customer service or financial services industry experience Bilingual in English and Spanish (writing and speaking) Preferences:
Bachelor's degree 6-12 months early stage (0-29 days past due) collections experience 6-12 months automotive industry experience.

Medical, Dental, and Vision insurance 401(k) with Company match and Retirement Income Account Employee vehicle program Bonus eligibility Paid Parental Leave Generous PTO and Company paid holidays Voluntary Benefits to fit your needs.

This is a hybrid role that requires regular attendance in the office. Your shifts will vary between the hours of 9AM – 9PM on Monday – Thursday and 9AM – 6PM on Friday. Some evenings throughout the week will be required. The pay for this role is: $43,680.00 with opportunities to earn additional incentives.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

As part of the hiring process, you may be required to successfully pass a background check.