Customer Service Representative

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Job Title:

Customer Service Representative Department:
Engineering | Fixed Base Operation

Serves as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services;

refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on time;

oversees scheduling, coordinating, and billing of all Knowlton Flight Center meeting rooms; acts as a lead worker over student employees and assists with assigning and providing instructions on various tasks; performs other administrative tasks as assigned.

Additional information:
Works weekends, evenings, and holidays; hours and days off will vary. The Ohio State University airport and FBO.

Per Classified Civil Service Specs or equivalent education/experience

Required:

1 year of experience in customer service or communications, demonstrated experience using computers, file management, and document preparation and distribution. Knowledge of Microsoft Office Suite. Desired:
Prior knowledge of aviation;
Ability to multi-task and perform in a high-volume environment.

Desired:
Prior knowledge of aviation;
Ability to multi-task and perform in a high-volume environment.

The target hiring range for this job profile is $16.65 - $21.77 .

The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Please note- this is a part time position.

Location:

Knowlton Executive Terminal (1019) Position Type:
Regular Scheduled

Hours:

25 Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.