Client Support Specialist

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.

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Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:

• Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/, pet insurance, EAP
• Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
• Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
• Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
• Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note:

benefits eligibility may be based on employment status, tenure, location, or other factors

Classification:

Non-Exempt Hourly

Location:

1560 Fishinger Rd, Columbus, OH 43221

Schedule:

Monday through Friday, 9:00 AM-5:00 PM, onsite in Columbus, OH

Job Summary:

The Specialist, Client Support is a generalist support role responsible for helping coordinate customer, vendor, and internal activities throughout the IT asset disposition lifecycle. This person supports the day-to-day execution of ITAD projects by managing communications, coordinating logistics, maintaining accurate records, tracking asset movement, supporting reporting, and assisting with billing and reconciliation tasks.

This role serves as a key point of contact for customers, vendors, processors, and internal teams to help ensure assets are picked up, processed, reported, invoiced, and followed through accurately and on time. The position requires strong organization, communication, attention to detail, working knowledge of ITAD operations, and familiarity with the Veridy platform to support accurate project tracking, reporting, reconciliation, and client service delivery.

Essential Duties and Responsibilities:

• Manage shared support inboxes and ensure customer, vendor, and internal communications are logged and tracked in CRM systems such as Salesforce, Cirrus, or Veridy.
• Respond to customer, vendor, and partner inquiries by phone and email in a timely and professional manner.
• Prepare and distribute customer quotes, vendor requests, and project-related documentation.
• Coordinate ITAD logistics, including scheduling asset pickups, tracking shipment or pickup status, and monitoring asset movement through project completion.
• Maintain accurate CRM data, client…