Customer Service Manager: Team Leader & Process Optimizer
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-27
Listing for:
Viking Group, Inc.
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Viking Group, Inc. in Columbus, OH is seeking a Customer Service Manager to lead the branch Customer Service team and ensure high levels of service while supporting accurate order execution.
You will coach representatives, oversee orders, quotations, pricing, returns, and billing adjustments, and serve as the escalation point for complex customer issues. Collaborate with Sales, Operations, and Shipping to coordinate requirements and meet commitments, identify improvement opportunities, and drive
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