Member Services

Job Details

Location:

COLLEGE AVE - Columbus, OH 43209

Position Type:
Full Time

Salary Range: $18.00 - $20.00 hourly

Shift: Day

Job Category:
Customer Service

Company:
The Jewish Community Center of Greater Columbus, OH 43209

Member Services Support Staff

Member Services

Personnel Code:
Support Staff

Status:
Non-Exempt

Supervisor:
Director of Member Services

• To support the mission of the JCC.
• To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
• To represent the agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
• To welcome, thank, and engage JCC members and guests daily.
• To treat fellow staff with respect.
• To adhere to all policies and practices provided in the employee handbook.
• To wear JCC Staff  and attend appropriate staff meetings.

Ensures the best possible member and guest satisfaction through a welcoming, friendly, and positive manner; receives and welcomes people as they enter the JCC either physically or via the telephone; confirms membership status; accurately manages point of sale transactions; triages deliveries and responds to member & guest inquiries. Communicates and works well with teammates and cross-functional partners.

• Receive members and visitors to the JCC.
• Confirm membership status for passes and program registration.
• Keep membership database accurate and up-to-date.
• Sell and accurately complete sales transactions.
• Balance cash drawer accurately after each shift.
• Agency point of contact for Building Operations.
• Exceed expectations when providing members/visitors with requested information.
• Promptly refer member/visitor to appropriate staff or JCC department.
• Deliver outstanding customer service in a friendly, polite and diplomatic manner.
• Give member/visitor needs and requests the highest priority.
• Promote new programs to members and staff.
• Promptly and accurately direct all telephone inquiries.
• Call 911 and triage phone calls during an emergency.
• Learn and maintain working knowledge of JCC emergency procedures plan.
• Receive, verify, and sign for deliveries; communicate delivery to JCC recipient.
• Provide accurate and timely backup support for the agency’s administrative overflow on an as-needed basis.
• All other duties as assigned.

Minimum required: GED required, High School Diploma preferred.

Minimum required: 1+ year of experience as a front desk receptionist, preferably in a hospitality environment.

• Personable, diplomatic, & passionate about providing outstanding customer service.
• Thrives on successfully communicating with a diverse population.
• Highly organized & attentive to details.
• Calmly multi‑tasks.
• Consistently maintains a high level of professionalism.
• Proficient in the use of a computer & related software applications.
• Proactive and solution-oriented.