E-Commerce Customer Experience & Communications Specialist

MCR Medical Supply is hiring an e-Commerce Customer Experience & Communications Specialist for a temp-to-hire, on-site opportunity on the west side of Columbus.

We are a small, fast-growing e-commerce company with about 15 employees, 18 years in business, and a workplace where people genuinely enjoy coming to work. Our 750+ products are sold on our website, Amazon, and eBay. Our office is bright, open, collaborative, and filled with natural light, plant walls, modern workstations, and a team that supports one another.

This role is ideal for someone who likes helping people, learning new things, writing clearly, solving problems, and working closely with a team. You will support customers by phone, email, and online portals while also contributing to external communications such as FAQs, blog posts, Amazon ads, tutorials, and customer messages.

• Respond to customer inquiries by phone, email, online portals, and marketplace channels
• Help customers with product questions, recommendations, orders, returns, exchanges, and troubleshooting
• Learn our product lines and communicate product features clearly and accurately
• Write and update FAQs, blog content, customer messages, and other external communications
• Support Amazon, e-commerce, and special projects that improve the customer experience
• Collaborate with a small team and pitch in where needed

• Willingness to help out
• Eagerness to learn many things
• Natural curiosity and problem-solving ability
• Ability to thrive in a group setting
• Strong written and verbal communication skills
• Patience, empathy, and professionalism with customers
• Comfort using computers, Microsoft Office, email, and online tools
• Attention to detail and follow-through

• High school diploma or equivalent required
• College degree is not required
• Previous customer service, retail, hospitality, food service, sales, call center, or administrative experience is helpful
• Comfort with Microsoft Word, Excel, Outlook, internet research, and learning new platforms
• Strong English written and verbal communication skills

• $17-$20/hour, depending on experience
• Training and professional development opportunities
• Casual work environment with snacks and team perks
• Full-time employees may be eligible for paid time off, 100% employer-paid medical insurance, and 401(k) after hire, subject to company policy