Customer Service Representative

Customer Service Agent - Urgently hiring in Columbus!

Job Title:

Customer Service Representative Pay: $18.50 /hr

Hours:

8 AM - 4:30 PM

Start Date:

ASAP Looking for a fulfilling opportunity where you can make a difference? Join a dynamic and supportive team as a temporary Customer Service Representative in Columbus, OH and contribute to creating exceptional customer experiences every day.

• Responding to customer inquiries via chat and email with professionalism and empathy
• Efficiently resolving product, order, shipping, and return issues, while escalating complex problems as needed
• Advising customers on return and warranty processes, providing solutions, and processing replacements if applicable
• Communicating trends, issues, and customer insights to the broader team to help inform improvements
• Cross-selling or referring products and services to enhance customer experience and drive brand loyalty

• 1-2 years of customer service experience (chat and email support); e-commerce experience is a plus
• Strong research, troubleshooting, and problem-solving skills
• Proficiency in Microsoft Office and general administrative tasks
• A professional, positive, and supportive demeanor, especially in challenging interactions

Be part of a supportive team culture in a fast-paced environment Gain valuable experience in the field and make a meaningful impact Enjoy affordable health and prescription coverage with no waiting period

This temporary customer service position is in-office in Columbus, OH, and offers full-time, first shift hours from 8 AM to 4:30 PM. Please note that there will be times of mandatory overtime.