Front Desk Clerk-Commons Job Columbus area,Ohio USA,Customer Service/HelpDesk

Job Description

JOB TITLE:

Front Desk Clerk

DEPARTMENT:
National Church Residences - Supportive Housing

STATUS:
Non-Exempt

REPORTS TO:

Front Desk Site Lead

Job Statement

Ensuring the safety and security of the building and its residents by following building policy and procedures. Take direction from Team Leaders and/or supervisors.

Job Duties

Monitor traffic through lobby and ensures all guests check in and out, showing proper identification and follow building rules.

Accept and account for rental payments.

Be alert at all times and log in any occurrence during shift.

Follow all procedures in desk manual.

Sort and distribute mail in a timely manner.

Conduct periodic inspections of common areas of the building.

Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book.

Must obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately. Responsible for desk coverage until replacement arrives.

Attend all required meetings and court appearances.

Contact assistant manager directly a minimum of four hours prior to shift if you are unable to report to work.

Maintain neat and clean appearance of lobby. (Business casual attire)

Keep maintenance work order requests in maintenance system and report emergency requests to Maintenance Department.

Must report to work in a timely manner. This position requires travel and coverage for and between multiple buildings. Must have adequate transportation to work any shift at any location in the on‑call, sick, vacation coverage.

At no time will this position cover more than 2 consecutive shifts within a 24 hour period, (initial)

Must be able to communicate effectively with residents and staff members.

"Time Away From Work" requests must be submitted two weeks prior to the time off request and authorized by your direct supervisor in accordance with all other NCR HR policies.

Will not become personally involved with residents or direct staff in or outside of the work place, (i.e. physically, emotionally, financially, etc.) A single violation is grounds for immediate termination of employment.

Additional Duties

The above statements describe the general nature and level of work being performed in the job. They are not intended to be 100% exhaustive list of all duties, and indeed, additional responsibilities may be assigned as required, by management.

Specialized Knowledge and Skills

To have an understanding, appreciation and commitment to the mission and philosophy of NCR and the Supportive Housing Division..

Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.

Ability to communicate effectively both orally and in writing.

Basic math and analytic skills.

Strong organizational skills

To be skilled in conflict mediation and negotiation.

To be able to demonstrate clear, professional boundaries.

Ability to work in a team environment.

Ability to act in a professional manner.

Understanding of low income and homeless individuals and their specific needs.

Knowledge about crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances and individuals.

Acknowledges and agrees to a straight 8 hour shift with access to kitchen and restroom facilities.

Job Requirements (Education, Training, Work Experience)

Must have at least 1 year of current work
High School Degree or GED

Desk Clerk Standards

Monitor traffic through lobby by ensuring that all guests check in and out.

Monitor traffic by ensuring that all guests provide proper identification and that he/she follows all guest policies and building rules while in the building (verified by guest log and overnight sheet).

Be…