Customer Service Assistant 2

Job Description
- Customer Service Assistant 2 (260006M4)

Public Safety

Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Charles D Shipley Building 1970 West Broad Street Columbus

United States of America-OHIO-Franklin County-Columbus

Compensation : $23.65 per hour

Full-time

Work Hours : 8:00 a.m.

- 5:00 p.m.

Union : OCSEA

Customer Service

Technical Skills :
Customer Service

Professional Skills :
Customer Focus

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Administrative Processing Unit

Report in

Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours:

Monday
- Friday, 8:00 a.m.

- 5:00 p.m.

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Respond to telephone &/or written inquiries in a professional & timely manner;
• Process request for items related to vehicle registration;
• Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration;
• Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received;
• Operate personal computer by key entering information into computer file to generate a registration.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

9 mos. trg. or 9 mos. exp. in office practices & procedures;

AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;

AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;

AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job

Skills:

Customer Service

May be confined to desk answering telephone for 6.5 – 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.

• A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.