Customer Experience Associate

Tally is hiring a Customer Experience Associate to join our Columbus team, full-time or part-time. We're looking for someone who genuinely enjoys helping people and takes pride in making every interaction a good one.

• Welcome customers and serve as their first point of contact
• Answer questions and troubleshoot basic account or service issues
• Help customers navigate account setup, updates, and next steps
• Identify opportunities to recommend additional services that genuinely fit a customer's needs
• Follow up to make sure customer issues are fully resolved, not just closed
• Keep accurate records of customer interactions
• Represent the Tally brand with patience and professionalism, even in tricky situations

• A natural people person who stays calm and friendly under pressure
• Strong listening and problem solving skills
• No experience required, full training provided from day one
• Comfortable balancing service quality with performance goals
• Reliable, coachable, and a team player
• Available a minimum of 4 days per week (schedule may include weekends)
• Able to work in person at our Columbus location, this is not a remote or hybrid role

• Full-time or part-time
• Minimum 4 days per week, in person

• Hands-on training and mentorship from day one
• Clear path to grow into leadership as the team expands
• A team environment that actually has your back