Customer Account Representative

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and business development initiatives. This role is ideal for someone who enjoys working with people, understanding customer needs, presenting solutions, and developing strong communication, account support, and relationship-building skills.

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Communicate product and service information clearly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Support customer follow-ups and account-related activities.
• Assist with customer satisfaction and retention initiatives.
• Support lead generation and customer acquisition activities.
• Maintain organized records of customer interactions and account activities.
• Identify opportunities to introduce relevant products or services.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to achieve customer service and business goals.
• Support promotional and customer engagement activities.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Excellent relationship-building skills.
• Good organizational and follow-up skills.
• Comfortable interacting with customers in person and by phone.
• Reliable, adaptable, and motivated to learn.
• Previous customer service, sales, account support, retail, or hospitality experience is a plus but not required.

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and relationship-building experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching