Customer Support Representative

Our client, a leading financial services firm, is looking to hire a Customer Support Representative in Columbus OH

Pay Rate: $19.17/hr.

Requirement: Recent Graduate needed(Bachelor OR Associate)

• 4-5 weeks of fully remote training
• 5 days per week in-office after training
• After 6 months, transition to a hybrid schedule of 3 days in-office and 2 days remote

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic, team-oriented financial services environment.

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