Customer Service Representative - Manufacturing
Listed on 2026-09-22
-
Customer Service/HelpDesk
Customer Service Rep
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Help or transport service
- Parental leave
- Tuition assistance
- Vision insurance
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Stock options plan
- Training & development
We're looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, you'll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery.
This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.
What You'll Do- Respond to customer inquiries via phone, email, and online portals
- Accurately enter orders, generate quotes, and handle returns or changes
- Communicate lead times, product availability, and shipping updates
- Liaise with sales, production, and shipping teams to meet customer needs
- Follow up on open orders, quotes, and backorders to ensure timely delivery
- Build long-term customer relationships by solving problems quickly and professionally
- 2+ years of customer service experience in a manufacturing, distribution, or industrial setting
- Strong communication skills and a professional, friendly demeanor
- High accuracy and attention to detail under time pressure
- Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)
- Solid computer skills (Microsoft Office, order portals, CRM tools)
- Self-motivated, reliable, and team-oriented
$21.50/hr + annual bonus opportunity
Monday-Friday, 8:00 AM - 5:00 PM - no nights or weekends
Full benefits package including medical, dental, vision, 401(k), and paid time off
Job security and long-term opportunity in an essential industry
Supportive, tight-knit team with a track record of success
Training and advancement potential for those who want to grow
Bonus Points If You Have- Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply
- Familiarity with technical parts and product specs
- Knowledge of fluid power, fittings, or custom assemblies
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).