Customer Service Assistant 2 IN-OFFICE

Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit Report in

Location:

1970 West Broad Street, Columbus, OH 43223

Monday - Friday, 7:00 a.m.

- 3:30 p.m.

• THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Respond to telephone &/or written inquiries in a professional & timely manner;
  Process request for items related to vehicle registration;
• Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration;
• Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received;
• Operate personal computer by key entering information into computer file to generate a registration;
• Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.
• Or equivalent of Minimum Qualifications for Employment noted above.

• Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

• Customer Service

Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Sep 23, 2026, 11:59:00 PM

Charles D Shipley Building

United States of America-OHIO-Franklin County-Columbus

$23.65 per hour

Full-time

Classified

OCSEA

Customer Focus

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.