Customer Service Representative

Company Description

Vybe Marketing is a Columbus-based offline marketing agency specializing in street teams, experiential activations, and real-world engagement strategies that connect brands directly with the public. The company designs high-energy promotional events, strategic public campaigns, and grassroots partnerships with local businesses to drive measurable results and strong return on investment. Vybe focuses on turning foot traffic into loyal customers through campaigns that are designed to be felt and remembered.

From major arenas to neighborhood hotspots, the team delivers on-the-ground impact for clients seeking dynamic, in-person brand experiences.

The Customer Service Representative at Vybe Marketing is a full-time, on-site role based in Columbus, OH. This position is responsible for responding to customer inquiries, resolving issues, and ensuring a positive experience before, during, and after campaigns and events. Day-to-day tasks include handling phone, email, and in-person communications, documenting interactions, and providing accurate information about services, schedules, and event details. The representative collaborates with marketing and operations teams to relay customer feedback, support campaign logistics, and maintain clear, professional communication.

This role also involves proactively identifying ways to improve customer touchpoints and support long-term client and participant satisfaction.

• Strong customer-facing skills, including Customer Service and Customer Support, with the ability to manage inquiries and resolve concerns effectively.
• Experience focusing on Customer Satisfaction and Customer Experience, ensuring interactions are timely, courteous, and solution-oriented.
• Background or familiarity with Customer Service Representative responsibilities, such as handling multiple channels of communication and maintaining accurate records.
• Excellent verbal and written communication skills, with strong active listening and interpersonal abilities.
• Ability to work on-site in a fast-paced, event-driven environment and collaborate with cross-functional teams.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks.
• Comfort engaging with the public and representing client brands professionally and enthusiastically.
• High school diploma or equivalent required; prior experience in customer service, events, or marketing support is preferred.