Customer Service Representative

On-Premise Customer Service Representative

Schedule:

7:30 am - 4:00 pm, Monday - Friday

To serve our internal and external customers by selling product via telephone and accurately entering sales orders into company database in order to increase sales and profits.

• Contacts customer via telephone and/or email according to established call schedule to take product order; informs and sells in promotions, new products, additional products and items (e.g. cups) to customer in order to increase profitability and sales.
• Accurately enters customer orders into company database and orders extra product for delivery trucks according to established standards.
• Communicates with customers and other employees regarding requests for information (e.g. delivery schedule), new items and pricing; supervisor and management team regarding any problems or issues.
• Adheres to all company policies, standards and procedures (e.g. OSHA and safety requirements, Federal/State/Local laws).
• Assists customers from other departments regarding issues (e.g. delivery schedule, service); documents issues and forwards on to appropriate Pepsi personnel for problem resolution.
• Maintains confidentiality of pricing information, customer information and other confidential information.
• Works assigned schedule, exhibits regular and predictable attendance and works overtime as needed to meet workload demands. Performs other related duties as required.

Minimum High School or GED

0 - 1 years in Sales with a consumer product line; previous telephone sales experience strongly preferred.

Proficiency in MS Office Suite, VIP.

Bi-lingual position requires selected candidate to be bi-lingual in Spanish in both oral and written form. Knowledge of: beverage market sales practices and policies; product line and product codes; basic selling skills; telephone etiquette;
Microsoft Office Suite, VIP databases. Skill in: internal and external customer service. Ability to: work quickly, efficiently and independently; multi-task; meet deadlines in a pressured situation; adapt to change; follow through; communicate effectively with customers, other employees and develop good working relationships; be detail oriented; problem solve; operate a computer, copier, printer, fax machine; read and write; perform basic math functions (e.g. addition, subtraction).

Other functions, skills and abilities may also apply.