Customer Solutions Specialist Columbus, OH

About
is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates,  empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform.

As consumers increasingly rely on recommendations from people and communities they trust,  helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on  to power more than 350,000 partnerships that deliver measurable business results.

Our Team Value on Preparation: At , curiosity and thoroughness are at the core of how we serve our clients. We highly value candidates who take the time to research our platform, understand our industry, and come prepared to discuss how they can help our ecosystem thrive.

’s global support organization is extending its team in our Columbus office. This role is one of six new positions, all starting at the same time. Our global support team handles all customer queries for the thousands of brands and millions of partners in the  ecosystem via live chat and tickets. We are responsible for making interactions with  a delight across all surfaces.

As  platform experts, we help users navigate the platform, diagnose and troubleshoot affiliate tracking issues, analyze data logs, provide guidance on dynamic commissioning and contract logic, and address any other issues that arise, acting as the voice of the customer and providing critical input to our product & engineering teams.

The global team spans the US, South Africa, Singapore, Malaysia, Japan, and Australia, supporting customers in every country worldwide. Working in the team requires technical aptitude, curiosity for the ever-evolving world of affiliate marketing and marketing technology, and a genuine passion for customer service and delivering memorable customer experiences. Great candidates embody those values, along with meticulous attention to detail and the ability to handle customers in every state of mind.

Our business is scaling rapidly, and how we support our customers is at the heart of what we do. Come join us and help build the future of this team. Work in our Columbus office is in-office three days a week, in one of two assigned shifts (8:00 a.m.

- 5:00 p.m. or 10:00 a.m.

- 7:00 p.m.). You may request your preferred shift, and we will assign new team members based on the number of requests for each shift and the team's needs.

• Provide Expert Technical Support: Deliver high-quality, delightful technical troubleshooting and support to our global user base via live chat and ticketing systems during your assigned shift.
• Investigate & Replicate Issues: Go beyond surface-level answers. You will replicate client environments, inspect front-end code, test platform features, reconcile financial reports and run technical diagnostics to isolate root causes. You will use internal (AI-powered) tooling in this process and are encouraged to drive the use and assist the development of such tools.
• Take Proactive Initiative: Actively pursue professional development by taking advantage of our free Coursera subscriptions and completing industry certifications through our Partnership Experience Academy (PXA). Use this knowledge to suggest workflow improvements and optimize customer outcomes.
• Serve as the Voice of the Customer: Gather structured client feedback…