Customer Support Specialist

Our client, a financial-services company, is looking to hire a Customer Support Representative in
Columbus, OH.

We are seeking a professional and customer-focused Customer Support / Account Representative to join a financial services team in Columbus, OH.

• Handle incoming customer calls and respond to questions and service requests.
• Assist customers with account-related and general financial service inquiries.
• Provide support for cash management products and online services.
• Research customer questions using internal systems and provide accurate information.
• Resolve customer issues professionally and efficiently.
• Maintain a high level of accuracy while handling multiple tasks.
• Meet department performance, quality, and productivity expectations.
• Work effectively in a fast-paced, team-oriented environment.
• Adapt quickly to changes in procedures, systems, and customer needs.

• College degree preferred, or previous contact center/customer service experience.
• Strong verbal and written communication skills.
• Professional and customer-focused approach.
• Comfortable handling a high volume of inbound phone calls.
• Strong computer skills and ability to navigate multiple systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Reliable, professional, and team-oriented.

• Training will be conducted 100% remotely from home.

• The position will transition to 5 days per week onsite in Columbus, OH.

• Eligible for a hybrid schedule of 3 days onsite and 2 days remote, based on business requirements.

• Opportunity to gain experience with a reputable financial institution.
• Develop valuable customer service and financial-services experience.
• Supportive, team-oriented work environment.
• Opportunity for long-term professional growth.
• Hybrid flexibility available after 6 months of service.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.