Customer Service Manager IN-OFFICE

Job Description - Customer Service Manager [IN-OFFICE] (2600071X)

Public Safety

Agency Contact Name and Information :
Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Sep 29, 2026, 3:59:00 AM

Charles D Shipley Building 1970 West Broad Street Columbus

United States of America-OHIO-Franklin County-Columbus

Compensation : $30.22 per hour

Full-time

Work Hours :
See work hours below

Union :
Exempt from Union

Customer Service

Technical Skills :
Management

Professional Skills :
Customer Focus

Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Special Case Unit
Report In

Location:

1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m.

- 4:45 p.m.

*** THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

• Multiple pay increases over your first years of service!
• Free Parking!
• Free onsite Gym!
• Onsite Cafeteria!

• Under the direction of Administrative Officer 1 within the Bureau of Motor Vehicles (BMV) Special Case Unit, to plan, coordinate, promote & direct assistance & information services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff;
• Greet & respond to in person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service;
• Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
  Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), Driver License Suspension Section (DLSS), CDL Unit (e.g., research, investigate, process & respond to inquiries received from courts, attorneys, law enforcement, general public, Attorney General's Office, Director's Office, Registrar's Offices, Bureau's legal counsel/hearing officers, & other State agencies pertaining to suspensions & cancellation of driving & registration privileges).

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;

AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;

AND 1 course or 3 mos. exp. in…