Guest Ambassador PT

Job Details:

Job Location:

Columbus General - Columbus, OH 43215, Position Type:
Part Time, Education Level: None, Travel Percentage:
None, Job Category:
Customer Service, Guest Ambassador

To provide exceptional customer service and parking assistance to guests visiting the downtown area, ensuring a smooth and positive parking experience. This role involves managing parking facilities, directing traffic, assisting with payments and maintaining a clean and organized environment. The Guest Ambassador will act as a helpful and informative resource for visitors, contributing to a welcoming and efficient downtown parking system.

• Greet and welcome guests arriving at the downtown parking facilities, providing clear and concise directions to available parking spaces.
• Monitor parking lot traffic flow, ensuring smooth and efficient vehicle movement and addressing any congestion or safety concerns.
• Assist guests with parking payment procedures, including operating automated payment machines and troubleshooting any payment issues.
• Provide information and assistance to guests regarding downtown businesses and services, acting as a knowledgeable resource for visitors.
• Maintain the cleanliness and orderliness of the parking facilities, including litter removal and reporting any maintenance or safety hazards.
• Enforce parking regulations and address any violations in a professional and courteous manner.
• Respond to guest inquiries and complaints promptly and effectively, striving to resolve any issues and ensure customer satisfaction.
• Provide support to other parking staff and collaborate to maintain a cohesive and efficient parking operation.
• Maintain accurate records of parking transactions and activity, reporting any discrepancies or irregularities to the appropriate personnel.
• Stay informed about downtown events and activities to anticipate parking demands and provide proactive assistance to guests.
• Adhere to all company policies and procedures, including safety regulations and customer service standards.
• Perform other related duties as assigned.

• Medical (PPO or HDHP)
• Dental
• Vision
• HSA (Health Savings Account)
• Basic Life / AD&D
• Supplemental Life / AD&D
• Disability Insurance
• EAP (Employee Assistance Program)
• 401(k) Retirement Savings Plan
• Paid Time Off (“PTO”)
• Holiday Pay

• High School Diploma or equivalent

• Minimum of one year of experience in a customer service-oriented role, preferably in a parking or hospitality environment.
• Experience handling credit card transactions.
• Experience operating parking equipment such as gates and ticket dispensers (preferred).

• Excellent customer service skills, including the ability to communicate effectively and professionally with a diverse range of customers.
• Strong interpersonal skills and the ability to maintain a positive and helpful attitude in all interactions.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• Basic math skills and the ability to accurately handle credit card transactions.
• Ability to troubleshoot basic equipment issues and report malfunctions to appropriate personnel.
• Strong problem-solving skills and the ability to handle customer complaints and difficult situations with diplomacy and tact.
• Ability to stand for extended periods and work in various weather conditions.
• Ability to understand and follow written and verbal instructions.
• Ability to adhere to company policies and procedures.
• Basic computer skills (preferred).
• Knowledge of local area and parking regulations (preferred).