Guest Ambassador PT

Position: Guest Ambassador PT - Downtown
Guest Ambassador

Job Purpose:

- To provide exceptional customer service and parking assistance to guests visiting the downtown area, ensuring a smooth and positive parking experience. This role involves managing parking facilities, directing traffic, assisting with payments and maintaining a clean and organized environment. The Guest Ambassador will act as a helpful and informative resource for visitors, contributing to a welcoming and efficient downtown parking system.

Key Responsibilities:

- Greet and welcome guests arriving at the downtown parking facilities, providing clear and concise directions to available parking spaces.

- Monitor parking lot traffic flow, ensuring smooth and efficient vehicle movement and addressing any congestion or safety concerns.

- Assist guests with parking payment procedures, including operating automated payment machines and troubleshooting any payment issues.

- Provide information and assistance to guests regarding downtown businesses and services, acting as a knowledgeable resource for visitors.

- Maintain the cleanliness and orderliness of the parking facilities, including litter removal and reporting any maintenance or safety hazards.

- Enforce parking regulations and address any violations in a professional and courteous manner.

- Respond to guest inquiries and complaints promptly and effectively, striving to resolve any issues and ensure customer satisfaction.

- Provide support to other parking staff and collaborate to maintain a cohesive and efficient parking operation.

- Maintain accurate records of parking transactions and activity, reporting any discrepancies or irregularities to the appropriate personnel.

- Stay informed about downtown events and activities to anticipate parking demands and provide proactive assistance to guests.

- Adhere to all company policies and procedures, including safety regulations and customer service standards.

- Perform other related duties as assigned.

Employee Benefits:

- Medical (PPO or HDHP)- Dental
- Vision- HSA (Health Savings Account)- Basic Life / AD&D
- Supplemental Life / AD&D
- Disability Insurance- EAP (Employee Assistance Program)- 401(k) Retirement Savings Plan
- Paid Time Off (“PTO”)- Holiday Pay Required

Education:

- High School Diploma or equivalent

Required Experience:

- Minimum of one year of experience in a customer service-oriented role, preferably in a parking or hospitality environment.

- Experience handling credit card transactions.

- Experience operating parking equipment such as gates and ticket dispensers (preferred).Required

Skills and Abilities:

- Excellent customer service skills, including the ability to communicate effectively and professionally with a diverse range of customers.

- Strong interpersonal skills and the ability to maintain a positive and helpful attitude in all interactions.

- Ability to work independently and as part of a team.

- Ability to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment.

- Basic math skills and the ability to accurately handle credit card transactions.

- Ability to troubleshoot basic equipment issues and report malfunctions to appropriate personnel.

- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with diplomacy and tact.

- Ability to stand for extended periods and work in various weather conditions.

- Ability to understand and follow written and verbal instructions.

- Ability to adhere to company policies and procedures.

- Basic computer skills (preferred).

- Knowledge of local area and parking regulations (preferred).