Bilingual Care Guide; Spanish Speaker

• We are seeking a remote Bilingual (Spanish) Care Guide to serve as the vital first point of contact for new members joining Nadia Care. As the entry point to our care team, you set the tone for a member’s entire journey
• Responsibilities include welcoming families, conducting their critical first visit, educating them on our services, and completing initial intake. Once you have successfully enrolled, scheduled, and completed the first visit with the member, you will seamlessly pass them to their designated Maternity Navigator for ongoing care and support
• This role is expected to work the following schedule (paid hourly):
• Monday, Wednesday, Friday: 8:30am-5:30pm ET
• Tuesday, Thursday: 11:00am-8:00pm ET
• This role will report directly to the Senior Manager of Care Delivery
• First Visit & Onboarding:
  Serve as the first face of Nadia Care by conducting up to 7 comprehensive, virtual Welcome Visits per day. Assess members’ baseline needs, educate them on our services, identify and elevate any urgent medical or social needs to the clinical team as they arise, and establish a warm, trusting relationship
• Care Team Warm Handoff:
  Coordinate directly with Maternity Navigators and clinical specialists to ensure smooth care transitions and pass critical intake notes to the core team
• System Documentation:
  Maintain rigorous data accuracy across platforms by logging interactions, scheduling visits, and tracking onboarding progress in systems like Athena

Adaptability & Drive:
Comfortable working independently in a fast-paced, high-growth startup environment while hitting daily outreach quality and engagement targets

Bilingual Proficiency:
Fully fluent in English and Spanish (verbal and written) with strong conversational fluency and comfortable using non-technical terminology with members

Education & Basics:
High school diploma or GED equivalent; reliable home internet access and a quiet space for taking calls

Technical Savvy:
Comfortable navigating CRM platforms, virtual communication tools, and scheduling software (e.g., Acuity, Spruce, EHRs, MacOS)
Communication

Skills:

High emotional intelligence, active listening skills, and the ability to build immediate rapport while guiding members through structured talk tracks

Experience:

3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation (experience with Medicaid populations is a strong plus)