Customer Care Representative

Park Your Career With Propark!

Upward Mobility With Propark Mobility! Campus Parc At The Ohio State University (OSU) Customer Care Representative $18.00 Per Hour Two Full-Time Opportunities Available:
Monday - Friday 8:00am - 4:00pm 10:00am - 6:00pm Don't Walk But Run To Submit Your Application Today. Want The Full Story? Keep Reading!

A Typical Day Might Include:

• Greet Customers In A Friendly Manner, Is Responsive And Timely With Correspondence And Problem Resolution, And Display A Caring Attitude While Answering Calls Or At The Front Counter.
• Direct The Activities Of The Frontline Staff.

• Develop A Rapport With The Customer Base That Uses The Ohio State University Parking System, A Large, Complex Parking Operation Located On A College Campus.
• Coordinate Internal Departments (Maintenance, Enforcement, Operations, And Events) To Create And Maximize Productivity, Efficiency And Responsiveness To All Customer Service Issues Within The Parking System.
• Develop Proficiency In The Use Of Computer Systems Used To Answer Customer Calls, Sell Customer Permits, Manage Customer Accounts, And Track Customer Issues.
• Ensure Maximum Productivity By Successfully Routing Campusparc Staff To Designated Locations On Campus.
• Assist Visitors, Students, Faculty, And Staff Of The Ohio State University Obtain And Purchase Parking Permits.
• Track Operational Issues/Concerns Using A Customer Relations Management System.
• Complete Cashiering Procedures When Processing A Sale, Refund, Or Return, And Maintain All Accounting Reports And Processing Records For Transactions, As Required.
• Provide Excellent Customer Service To Clients, Customers, And Employees.
• Adhere To Standard Responses When Making And Receiving Calls And Addressing Routine Inquiries.
• Assist Customers In Paying Or Disputing Citations And Modifying Or Updating Account Information.
• Remain Up To Date On Any Parking System Information That May Need To Be Relayed To Customers.
• Respond To All Requests Received In The Welcome Email Account For New Medical Center Orientation Employees.
• Demonstrate Continuous Process Improvement By Providing Feedback To Management About The Parking System And Online Permit System.
• Maintain The Electronic Document Filing System By Scanning Physical Documentation And Linking It To The Customer's Account.
• Perform Permit Fulfillment And Mailings.
• Prepares Citation Letters For Mailing.
• Other Special Projects Assigned By Location Management.

Qualifications

You Will Have:

• Education High School Diploma Or GED Required.

Experience

• Strong Customer Service Experience.
• Strong Understanding Of Computer Systems.
• Customer Service & Dispatch Experience Is Preferred With Use Of A Large Phone System
• Parking And/Or University Operations Preferred
• Knowledge Of The Ohio State University Campus A Plus
• Knowledge Of TIBA Software Preferred
• Knowledge Of Microsoft Office Applications, Including Excel, Word, Power Point, And Outlook.

Skills

• Ability To Communicate Professionally And Effectively.
• Excellent Phone, Interpersonal, And Organizational Skills.
• Ability To Speak, Read, And Comprehend The English Language.
• Bilingual Abilities Are A Plus
• Must Be Open To Feedback, Differing Opinions, And Other Points Of View.
• Demonstrates A Sense Of Urgency And Timeliness.
• Demonstrates The Ability To Seek Improvement.
• Excellent Teambuilding And Interpersonal Skills.

What Propark Will Provide For You:

• Amazing Management Team Who Will Truly Care About You.
• Flexible Scheduling.
• Phenomenal Benefits Package, Including Medical, Dental, Vision, And 8 Supplemental Insurances, Including Pet Insurance!
• Paid Holidays, Vacation, Wellness, And A Paid Day Off For Your Birthday!
• Opportunities To Build A Career – Many In Our Senior Management Teams Began Their Careers In This Role!

The Physical Demands Of This Position And…